Dell printer 966 free#

Since its beginning, Dell has revolutionised information technology and made computing accessible to more customers around the globe, including businesses, institutions and individual consumers. Dell's tremendous growth over 20 years is the result of a persistent focus on delivering the best possible customer experience by developing and selling innovative, standards-based computing products and services. A similar policy for this product has been adopted for the consumable ink cartridges.ĭell, founded in 1984 by Michael Dell, listens to customers worldwide and delivers innovative technology and services they trust and value.

Dell printer 966 free#

Moreover, Dell developed and maintains a product-life ownership responsibility position with over-arching standards for the entire project team, including a free recycling program where Dell takes back a trade-in printer. The outcome provides users with an intuitive interaction that enhances their satisfaction with the product’s output while minimising the environmental impact of their purchase.Įnvironmentally, the designers have left a remarkably light footprint: By using international graphics and icons for the basic controls and locating the other user feedback and controls on the LCD, the designers eliminated the need to manufacture multiple snap-in control panel face plates with regionalised graphics for as many as 19 different languages, thus reducing the plastic pieces needed. The 966 makes its use easier with unique five-way navigation control buttons coupled with an LCD screen so the user can logically move through the options. Instead, research demonstrated that too many buttons are intimidating and confusing rather than desirable. One of the primary findings of the research was to disprove the assumption that people like lots of buttons on their hardware. The inspiration for these innovations lies in a corporate commitment to enhancing the user’s experience, including the environmental impact of the products it sells.ĭell invested significantly to understand in-depth the usability issues of small office/home office printers and the logic paths people can follow with ease. In the 966 All-in-One Photo Printer, the Dell Singapore Studio has embodied innovation in use, in aesthetic treatment and in the management of materials, demonstrating the city’s global leadership as a design and business centre. The result is delivering global value for the company, which enhances Singapore’s status as a world leader in innovation, creativity and best business practices. The design of the 966 embodies a customer experience strategy that considers all the attributes of design excellence. The control panel itself moves from the side of the printer to the front with a smooth, fluid-like three-dimensional wrap around the corner, appearing to offer itself to the user, always friendly and ready. One surface flows smoothly and purposefully to the next, with each transition carefully designed to communicate function to the user, whether lifting the top for scanning or adjusting the view angle of the LCD screen found on the control panel. The 966 printer has a clean, crisp aesthetic. These customers don’t have time to become printing/faxing/scanning experts, but they do have the luxury of a crowded market segment to select from, so Dell turned to design for its point of differentiation.

It was designed by Dell’s Singapore design studio to bring compelling design and All-In-One (AIO) inkjet printing to the small office and home office customers. The 966 is a high-quality inkjet multi-function printer which was placed into distribution in November of 2006. The result is a mess of buttons with seemingly conflicting messages, confusingly arranged with no regard for the environment. But in the race to compress, the human element, its cognitive processes, its cultural context and the environmental impact, have been ignored. We live in an age of complexity, fuelled by technology stuffed every which way ino as small a space as possible.