He simply said- 'this is Skype, what do you want?' I was so taken aback that I said 'Wow' to which he responded 'Yes, Wow, what do you want?' The person answering the phone didn't even identify the company, all he said was 'support.' I asked if this is 'Skype Customer Support' and if so, why didn't he say the company name. I then Googled and found an 888 customer support number figuring maybe if I spoke to a person. Their refund documentation says that it is at the discretion of Skype whether or not to issue a refund so essentially, they just do not want to issue a refund. Microsoft officials said in July last year that Skype for Business Online will be 'retired' on July 31, 2021.This actually is untrue. Since 2017, when Microsoft announced its Teams group-chat service would replace Skype for Business Online, customers have been asking about the cut-over deadline. 'Admins who wish to enable this feature will need to go to Microsoft 365 admin center > External access and Enable users to communicate with Skype users,' Microsoft officials advise in the Office 365 Message Center. One point worth noting: Microsoft has decided that Teams-Skype interoperability will be disabled by default. In July last year, Microsoft finally said the company would be adding the ability for Teams and Skype consumer customers to communicate using chat and calling in the first calendar quarter of 2020.

Last year, I asked Microsoft more than once if and when the company planned to enable this much-requested feature and was told the company had no comment. The lack of Skype consumer federation is an example of a feature that some users said were keeping them from moving to Teams. This Skype consumer federation capability will enable Teams users to chat with and call Skype users via their email addresses and vice versa. Microsoft is advising Office 365/Microsoft 365 customers that the rollout of this feature will be completed by the end of April 2020. It's been a long time in coming, but Microsoft is ready to start rolling out federation between its Teams group-chat platform and its Skype consumer service in late March. How to recover deleted files in Windows 10 or 11 Microsoft found a new way to anger customers. How to install Android apps on Windows 11 The best Surface PCs: Which device is right for you? Microsoft's controversial productivity-tracking tool is back - with key changes

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